TECHNICAL SUPPORT SPECIALIST WANTED?

Position Overview

We are looking for a dedicated Technical Support Specialist to provide world-class assistance to customers of a leading Global Hosting Company. Your role will be to resolve technical issues related to web hosting, internet applications, and services while delivering an exceptional customer experience.

Key Responsibilities

• Assist customers with technical inquiries related to web hosting and internet services through phone, email, and chat.
• Troubleshoot and identify the root cause of technical issues, providing clear recommendations for resolution.
• Escalate widespread or critical customer issues to management and ensure timely follow-up for customer satisfaction.
• Accurately document and track all customer interactions using company systems.
• Stay up to date with Standard Operating Procedures and troubleshooting practices, maintaining a 50% or higher success rate on internal knowledge assessments.
• Maintain a professional, empathetic, and solution-oriented approach when handling customer concerns.
• Work effectively in a team environment, responding positively to feedback and striving for continuous improvement.
• Take ownership of customer issues, ensuring timely and effective resolution.
• Be available for flexible shifts, including day, night, and weekend hours.

Qualifications & Requirements

• Fluent in English (both written and verbal).
• Experience with HTML editors (e.g., FrontPage, Dreamweaver) and internet-based applications (web browsers, email clients) is a plus.
• Ability to troubleshoot email programs, such as Outlook.
• Strong communication skills with the ability to explain technical concepts in a clear and concise manner.
• 1-2 years of call center experience preferred.
• Knowledge of Windows and Mac operating systems is required; familiarity with UNIX/Linux is a plus.
• Well-organized, detail-oriented, and strong interpersonal skills.

What The Company Offer

• Competitive base salary with participation in the company bonus plan.
• Supplemental health care coverage.
• 25 days of paid time off.
• Multisport card for sports activities.
• Company-sponsored lunches, team events, and more.
• A dynamic, international work environment with cultural diversity.

If you are excited about joining a fast-growing, innovative company, we’d love to hear from you! Apply now by sending your CV in English.