About the Role:

The Technical Support Engineer will provide enterprise-level support for a range of products through phone, web, and email channels. This role involves working closely with business partners, IT professionals, and functional teams, including Database Administrators, System Administrators, and IT Managers. Additionally, the specialist will collaborate with Product Development and Consulting Services to improve software functionality and optimize processes.

Key Responsibilities:

• Diagnose, troubleshoot, and resolve technical issues related to application use, design, and configuration.
• Provide clear and timely support to customers, escalating complex cases as needed.
• Collaborate with internal teams, including product management and software engineering.
• Mentor junior support engineers and contribute to the knowledge base.
• Use diagnostic tools (e.g., Wireshark, Fiddler, Process Monitor, Event Viewer) for issue analysis.
• Support SQL Server administration and IIS Server configuration.

Qualifications & Skills:

• 3+ years of experience in enterprise-level technical support.
• Hands-on experience with Microsoft .NET development, Windows System Engineering, and SQL Server administration, including proficiency in SQL query language.
• Bachelor’s degree in Computer Science or a related field (or equivalent practical experience).
• Fluent in English.

Benefits:

• Fully remote work opportunity
• 25 days of paid annual leave
• Аdditional health insurance
• Multisport card
• Individual performance-based bonuses

If you are excited about joining a fast-growing, innovative company, we’d love to hear from you! Apply now by sending your CV