We are seeking an experienced Customer Success Manager to work with strategic enterprise customers and ensure they realize the full value of our eInvoicing SaaS solutions. In this role, you will act as a trusted advisor, driving adoption, customer satisfaction, and long-term success. You will collaborate closely with internal teams (Sales, Product, Support, and Professional Services) to deliver seamless customer experiences and enable growth.

🕒 Working hours: 15:00 – 24:00 EEST

Key Responsibilities

• Build and maintain strong relationships with enterprise customers, ensuring adoption and satisfaction with eInvoicing solutions.
• Develop customer success plans, align with business outcomes, and act as an advocate to resolve issues.
• Drive best practices, customer enablement, and solution adoption to maximize value and ROI.
• Collaborate with Sales and Product teams to provide insights, suggest enhancements, and support account strategy.
• Monitor performance against SLAs and KPIs, acting as an escalation point when needed.
• Manage ongoing operational aspects such as supplier onboarding and training.

Key Requirements

• 3+ years of experience in Customer Success or similar client-facing role.
• Strong knowledge of SaaS / P2P / eInvoicing solutions.
• Background in financial process automation or intelligent automation is a plus.
• Excellent communication, presentation, and relationship management skills.
• Ability to influence stakeholders at both executive and operational levels.
• Fluency in English (German or French is an advantage).
• Strong analytical, problem-solving, and project management skills.If you think this is the right challenge for you, please send us a recent CV in English. Only shortlisted candidates will be contacted!Licensed by MLSP, license N 2651, valid from 29.10.2018
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