Talent Hunter is an IT and Telecom Recruitment Company ensuring the best professional opportunities for talents in the high-tech industry and providing quick and cost-effective solutions to client companies seeking the best talent for their business. We believe that each of us is designing our lives through our everyday choices.


  • Manage the functions day to day operation
  • Set clear team goals, delegate tasks and set deadlines
  • Motivate team members, monitor team performance and report on metrics
  • Listen to team members’ feedback and resolve any issues or conflicts
  • Recognize high performance and reward accomplishments, encourage creativity and risk-taking
  • Discover training needs and provide coaching
  • Provide governance and guidance for projects under functions ownership
  • Ensure that project tasks are completed timely and communicate progress or issues
  • Create and maintain process documentation
  • Take overall responsibility for Incident management and Request fulfillment
  • Act as a further escalation point for unresolved or escalated calls
  • Ensure all calls are logged in the Service Desk ticketing system
  • Allocate more complex calls to the relevant IT Support member
  • Report metrics and KPIs
  • Coordinate with 3rd party vendors
  • Approve timesheets, vacations, compensations, prepare shift schedules
  • Others, in the scope of User Support and Services IT function

Qualifications and skills:

  • Relevant professional and people management experience – at least 5 years
  • Create and maintain a technical knowledge base
  • Active Directory User Management including Group Policy Management, NTFS Permissions
  • Networking knowledge – Understanding protocols and services including IPv4, TCP/IP, DNS and DHCP
  • Strong understanding of user authentication, permissions, and encryption – Microsoft cloud (Azure, Office 365, Exchange online) or other cloud products.
  • Cloud Document Management Systems
  • Experience in Mobile Device Management
  • Identify opportunities for automation, and assist with the development of automation systems
  • Server and client virtualization (VMware, Hyper V., etc.)
  • Good knowledge of client endpoint protection products and Security best practices
  • Experience with the Power BI Reporting tool
  • Fluency in English
  • Bachelors or Master’s Degree in Information Technologies, Mathematics, Physics or other engineering science
  • ITIL Certified (foundation or/and practitioner) or a strong working knowledge of ITIL Incident, Problem and Change Management disciplines
  • In-depth knowledge of performance metrics
  • Excellent written communication skills with corporate etiquette
  • Excellent communication and leadership skills
  • Excellent organizational and time-management skills
  • Excellent relationship development and influencing skills
  • Decision-making skills
  • Strong attention to detail excellent organizational skills and autonomy
  • Ability to multi-task in a fast-paced environment and remain calm under pressure
  • Capability to self-motivate, work independently, and taking ownership of job responsibilities