We are looking for the Voice Operations Engineer!

Job Scope

As part of the client’s Customer Service Center, Voice Operations Engineer is responsible for event and incident management on the client’s Voice platforms and provided customer services with focus on prompt incidents resolution, collaboration and escalation internally and externally – with customers and 3rd party suppliers and vendors.

Incident Management:

Respond to customer incidents (tickets) immediately (within 30 minutes)
Troubleshoot voice network incidents and work till resolution or escalate to the next level
Provide timely updates to customers and vendors/suppliers.
Escalate issues with vendors/suppliers to ensure P1 incidents are resolved within 4 hours
Update customer incidents and voice infrastructure ticket with troubleshooting and resolution notes
Draft RFOs and support management with escalated incidents
Keep documentation up to date
Manage customer and supplier migrations
Participate in customer meetings as and when required to provide technical expertise

Skills and Knowledge:

Experience in voice traffic routing across carrier networks
Demonstrate working experience to troubleshoot and test SIP and SS7 signaling issues
Demonstrate working experience to troubleshoot complex audio quality issues across SIP and SS7 services.
Knowledge of SBCs, traffic capturing (Wireshark)
Knowledge and experience of Cataleya or any other SBC vendor will be considered as an advantage

Requirements:

Proven track record of success in telecom or service provider network environment
Bachelor degree in Telecommunications, Computer Science or Network Technologies
Minimum 1 years experience in a telecommunication service provider as voice network operations or support engineer
Troubleshooting skills on various voice network technologies
Strong analytical and problem-solving skills, with an ability to assimilate, analyse and correlate
data from various network monitoring system, application, and security devices, logs, and alerts
Strong communication and collaboration skills with ability to influence and inspire

We offer:

Attractive compensation package;
Career and Development – worldwide career opportunities, access to a high-tech Engineering Lab;
Work That Fits Your Life- possibility to work from home, transition support through life events.
Wellness and Health Programs;
Additional Health Insurance with Dentist (Luxury package);
Certification and Training Programs;
Performers Bonus Scheme;
Food Stamps (extra money to the salary for food);
Extra Days Paid Leave;
Secured Parking Space;
Exciting Workplace Experience;

Please send your recent CV stating the position title in the subject line and we will contact you if you have the required skill set!

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